How do I reset my SecureMessenger passphrase if I have forgotten it?
If you have received a SecureMessenger message and previously set up a passphrase, but can no longer remember it, you can reset your account on the system. There is a link at the bottom of the SecureMessenger login page in case
you need to update or reset your own clue and passphrase:
Once you click that link, you need to enter your old passphrase, or you can click 'Forgot
Passphrase' if you don't know it:
Then you must read and accept the disclaimer, and click the
'Reset Account' button:
Your template is deleted and you're redirected to the register page so you can
register as normal. Enter your email address and you will receive a new email to start a new registration:
NOTE: This feature is only available to recipients that have created their own
accounts. Otherwise this link is not displayed.
NOTE: Your new clue/passphrase will only apply to new SecureMessenger messages. So, you may need to have the sender resend any secure emails that you cannot open.
How do I reset my SecureMessenger password if I have forgotten it?
NOTE: This feature is only available to recipients that have set up their own passphrase. Otherwise this reset link is not displayed. If you have received a SecureMessenger message and previously set up a passphrase, but can no longer remember it, ...
SecureMessenger Quick Guide
Introduction The GlobalCerts SecureMessengerTM system allows you to securely send and receive emails and attachments over the unsecure internet. Instead of receiving the email directly to your inbox, you will receive a notification email, which will ...
How do I reset a recipient's secure passphrase?
If a recipient receives a SecureMessenger message encrypted with a clue and passphrase they established a while ago, they may have forgotten the passphrase. If your system allows for open registration, they can reset their own template and ...
End User Training for the SMG
The attached document contains detailed walkthroughs on how to send and receive secure emails using the SecureMail Gateway solution.
SecureMail Gateway Administration
The GlobalCerts SecureMail Gateway is administered through a secure web portal on a special port. In order to access your administration, open a browser and enter your SMG's hostname followed by port 444 into the URL bar. For example: ...