SecueMessenger Forgot Password

How do I reset my SecureMessenger password if I have forgotten it?


NOTE: This feature is only available to recipients that have set up their own passphrase. Otherwise this reset link is not displayed.


If you have received a SecureMessenger message and previously set up a passphrase, but can no longer remember it, you can reset your account passphrase.
There is a 'Forgot Passphrase' link on the login page that will allow you to reset your account hint and passphrase:



After clicking this link, you can then click on the reset you need to enter your old passphrase, or you can click 'Reset Passphrase' if you don't know it:



This will send you an email with a unique one-time link to create a new hint and passphrase:


You may close this window. Now, check your email and click on the link you receive to confirm you own the email address:


Once you click the link, enter your new hint and passphrase and Submit.



Now, you can log-in to all your old messages with the new passphrase. The hint will be updated as well:



NOTE: This feature is only available to recipients that have set up their own passphrase. Otherwise this reset link is not displayed.




    • Related Articles

    • How do I reset my SecureMessenger passphrase if I have forgotten it?

      If you have received a SecureMessenger message and previously set up a passphrase, but can no longer remember it, you can reset your account on the system. There is a link at the bottom of the SecureMessenger login page in case you need to update or ...
    • SecureMessenger Quick Guide

      Introduction The GlobalCerts SecureMessengerTM system allows you to securely send and receive emails and attachments over the unsecure internet. Instead of receiving the email directly to your inbox, you will receive a notification email, which will ...
    • How do I reset a recipient's secure passphrase?

      If a recipient receives a SecureMessenger message encrypted with a clue and passphrase they established a while ago, they may have forgotten the passphrase. If your system allows for open registration, they can reset their own template and ...
    • End User Training for the SMG

      The attached document contains detailed walkthroughs on how to send and receive secure emails using the SecureMail Gateway solution.
    • SecureMail Gateway Administration

      The GlobalCerts SecureMail Gateway is administered through a secure web portal on a special port. In order to access your administration, open a browser and enter your SMG's hostname followed by port 444 into the URL bar. For example: ...