How do I reset a recipient's secure passphrase?
If a recipient receives a SecureMessenger message encrypted with a clue and passphrase they established a while ago, they may have forgotten the passphrase. If your system allows for open registration, they can reset their own template and re-register by following the instructions in the attached document.
As the administrator, you can update or remove their existing template by following these steps:
- Login to your SMG's Web Administration
- Navigate to the 'Templates' menu, and the click on 'List'
- Search for the recipient's email address in the top box (use a '%' character as a wildcard)
- Find the selected template and click on it to edit
- To remove, select the checkbox next to it and click 'Delete Selected Templates'
IMPORTANT: After the template is removed, the sender should re-send the secure email. This will prompt the recipient to create a new clue and passphrase which will be used to encrypt the new message. The recipient can NOT use the new passphrase to open the old message.
How do I reset my SecureMessenger passphrase if I have forgotten it?
If you have received a SecureMessenger message and previously set up a passphrase, but can no longer remember it, you can reset your account on the system. There is a link at the bottom of the SecureMessenger login page in case you need to update or ...
How do I reset my SecureMessenger password if I have forgotten it?
NOTE: This feature is only available to recipients that have set up their own passphrase. Otherwise this reset link is not displayed. If you have received a SecureMessenger message and previously set up a passphrase, but can no longer remember it, ...
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