SecureMessenger Quick Guide
Introduction
The GlobalCerts SecureMessengerTM system allows you to securely send and receive emails and attachments over the unsecure internet. Instead of receiving the email directly to your inbox, you will receive a notification email, which will direct you to log in to the SecureMessenger portal over a secure, encrypted HTTPS connection. After authenticating, you can view your secured email and all previously opened messages from that organization.
Registration
The
first time you receive a secure email from a sender, you will need to set up a ‘passphrase’ to open the
secure messages. Note: Some organizations
allow the sender to create this passphrase for you. They will relay this
information to you in another secure manner.
You will receive a registration
email that looks like this one:
Click
on the registration link and complete the form to register. SecureMessenger
allows you to enter a hint or clue to remind you of the passphrase you will establish.
We recommend creating a long passphrase
with multiple words, rather than a traditional short password string.
Figure 2 Registration Form
Once you successfully complete the form, you will receive a
confirmation message:
Figure 3 Registration Acceptance
Go back to your inbox and you will
see a new notification email containing link(s) to retrieve your secure
email(s).
Figure 4 SecureMessenger Notification
Reading
Secure Emails
Every time you receive a new email
through SecureMessenger, you will get a notification email with a unique secure link to that message. You
must click on that link and unlock the message with your passphrase for every new message. Here is what the
notification will look like:
Figure 5 Notification Email
Figure 6 SecureMessenger Login Page
Figure 7 SecureMessenger Inbox
Here you will have a list of all
currently available secure messages from the sender’s organization in one
place. Simply click on any one of them to open and read the message and view
the attachments:
Figure 8 Viewing a SecureMessenger
Message
Replying Securely
To securely reply to a SecureMessenger message, simply click
the reply button at the top right of the screen and compose the message as
normal:
Figure 9 Reply to SecureMessenger
Message
GlobalCerts is
dedicated to providing our customers with unparalleled fast and knowledgeable
support. For any questions regarding the SecureMessenger portal, please contact
GlobalCerts Technical Support at support@globalcerts.net or (855) 614-2378.
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