FAQ
How do I reset my SecureMessenger passphrase if I have forgotten it?
If you have received a SecureMessenger message and previously set up a passphrase, but can no longer remember it, you can reset your account on the system. There is a link at the bottom of the SecureMessenger login page in case you need to update or ...
How To Import SMG User's S/MIME Certificates into Microsoft Outlook
Introduction The article describes how to manually trust and use GlobalCerts S/MIME certificates within Microsoft Outlook. It is useful for any 3rd parties that would like to use S/MIME to secure their email with a GlobalCerts user. It assumes you ...
How do I use an external person's certificate to send them S/MIME secure email?
If you have external contact that has their own S/MIME certificate for email signatures and encryption, our solutions can very easily capture and use this to send secured emails to them. First, our system will need to capture or 'harvest' their ...
How does the SecureMail Gateway work with other S/MIME encryption solutions?
In this article, we will explain how GlobalCerts' email encryption solutions can also work to allow you to automatically encrypt emails via S/MIME to 3rd parties that have an email certificate. We will also show how 3rd parties can encrypt emails to ...
Why does our vulnerability scan report the SMG has vulnerabilities in the Apache/HTTPD web server?
The SecureMail Gateway versions 4 and 5 are built on a hardened CentOS Linux operating system. The software components of the operating system, like the Apache web server (HTTPD), the mysql database, the openssl encryption libraries, etc. are ...
How do I change the SMG to use a new mail server?
If you are migrating your mail server or simply moving it's IP address, the SMG will need to have a couple of settings changed to use the new mail server. Log in to the SMG administration console at https://<smg ip address>:444/ (default login is ...
Why can't I open email in my inbox? ("Digital ID cannot be found")
Error message when opening encrypted email If you are receiving some emails to your inbox that contain a padlock icon and are unreadable, it most likely means that the message was encrypted properly, but was not decrypted by your SecureMail Gateway ...
How do I reset a recipient's secure passphrase?
If a recipient receives a SecureMessenger message encrypted with a clue and passphrase they established a while ago, they may have forgotten the passphrase. If your system allows for open registration, they can reset their own template and ...