The first time you receive a secure email from a sender, you will need to set up a ‘passphrase’ to open the secure messages. Note: Some organizations allow the sender to create this passphrase for you. They will relay this information to you in another secure manner.
You will receive a registration email like this one:
Figure 1 Registration Email
Click on the registration link and complete the form to register. SecureMessenger allows you to enter a hint or clue to remind you of the passphrase you will establish.
Figure 2 Registration Form
Figure 3 Registration Acceptance
Go back to your inbox and you will see a new notification email containing link(s) to retrieve your secure email(s).
Figure 4 SecureMessenger Notification
Every time you receive a new email through SecureMessenger, you will get a notification email with a unique login link to that message. You must click on that link and unlock the message with your passphrase for every new message. Here is what the notification will look like:
Figure 5 Notification Email
When you click on the login link, you will see the following log in page:
Figure 6 SecureMessenger Login Page
Enter your passphrase and click Submit. You will now see a secure inbox appear as a new tab or window. NOTE: If you see nothing, please check to see if the window may have opened behind your current browser window.
Figure 7 SecureMessenger Inbox
Here you will have a list of all currently available secure messages from the sender’s organization in one place. Simply click on any one of them to open and read the message and view the attachments:
Figure 8 Viewing a SecureMessenger Message
To securely reply to a SecureMessenger message, simply click the reply button at the top right of the screen and compose the message as normal:
Figure 9 Reply to SecureMessenger Message
From here you can reply to the original sender and anyone else within their organization. You can also add attachments to the reply up to the size indicated on the system. NOTE: If you choose ‘Reply All’ your reply will NOT be sent to anyone external to their organization since the system cannot securely deliver to them.
Copyright © 2018 GlobalCerts LLC www.globalcerts.net